Refund policy

The Deft app is free, so this page is about Deft Sync subscriptions.

Try first

Your first subscription starts with a 14-day free trial. Cancel during it and you pay nothing.

14 days, no questions

If you are charged and want out, email support@usedeft.com within 14 days of the charge and we refund it in full. This covers the first payment and renewals, monthly or yearly. No reason needed.

After 14 days we do not normally refund a period you have started. If something went wrong on our side, such as the service being down for a good part of the period, tell us and we will put it right.

Cancelling

Cancelling is not a refund. Cancel from your account page at any time and no further charges are made. Sync keeps working until the end of the paid period. To have that period refunded as well, email us within the 14 days.

How refunds are paid

Orders are handled by Paddle, our reseller and merchant of record. Refunds come from Paddle to the payment method you used and usually appear within 5 to 10 business days. You can also ask Paddle directly at paddle.net. Either route reaches us.

Nothing here limits your rights under local law. In the EU and the UK you also have a statutory right of withdrawal on your first purchase, exercised with Paddle as the seller.

Last updated 21 September 2026.